Lytx, Inc.

Ever since the day the company installed the Lytx A.I. drivecam, my stress while driving has tripled. Knowing that every move I make is being recorded in real time, a whole team of people I've never met are being alerted to me taking a sip of coffee, makes my job to safely operate a commercial motor vehicle so much more stressful, that I don't think I can drive professionally anymore. After 20 years of holding a class A CDL, I think I have to give it up, for fear of congestive heart failure, and the fact that my company is actively building a portfolio on me to incriminate and fire me. Not just that, but now every "truck injury lawyer" out there will be analyzing my every blink, with the utmost scrutiny, trying to personally incriminate me in the case of a collision. Too much personal liability. These companies need to understand that this is my life, my license, and it's their truck that needs to be moved. I don't need to move it.

If you are a FedEx Contractor, use ANY other VEDR provider. GroundCloud, Velocitor... etc. Lytx is impossible to get a hold of, and their contracts are impossible to leave. We have both had new installs and device transfers done and we finally spend thousands of dollars to leave this company. We are now trying to purchase trucks from another contractor and they want us to take over a lytx contract. We thought it would be easy enough to just finish out their contract. Nope, they want us to sign an additional 3 years even though the devices are already installed and the other contractor is almost to end of term. Do not put the handcuffs on yourselves. Go to any other company because this the worst vendor we've ever dealt with.

I’ve been waiting 4 days to get an issue resolved and I’m still waiting. Their client success managers are not responsive and the support staff can not find answers to my questions. I am looking to terminate my contract with them because the customer support is bad.

More of a distraction device. Goes off for no reason. Says following distance when no one is around. Employer has multiple units and they all are distraction devices.

Horrible ai camerac installed in our company vehicles reporting false incidents ruining coworkers livelihoods and causing stress on mental and psychological health while driving a commercial vehicle. Very distracting and dangerous

Waaay too expensive. Waaay too complicated. Very not-user friendly in every facet of their business. I'm locked into a contract and cannot wait to leave it.

Drive cameras are the biggest POS going off for no reason raising insurance rates ! Junk junk junk

I wish I never chose them. I was previously with Networkfleet. There sales team was good but as soon as you sign a contract the honeymoon is over. The product is good and I like what it does however there customer service needs a lot of help. Customer service must be overseas as they are very difficult to understand. They take a long time (days) to follow up with answers and then they just repeat what they already did and you are still stuck with the same problem. It has been 13 days since one of my vehicles has been involved in an incident and I still cannot get the video off of the unit. I would look at other solutions.