James
1/5
Should be an option for Zero or "no stars" for this type of business. I have had a website for more than 10 years and everything has been flawless. That is until the company that hosted my site merged with this BlueHost. Immediately... my website went down. Even though I have a current credit card on file and my website has been set to auto renewal... the day it changed to BlueHost... my site went down. I tried to login and see if it was something I could fix, but couldn't see any issues. When I called in, I was told my plan had expired. They never tried to contact me and they did in fact have my current credit card on file. But despite that, they decided it was better to just let my website go completely dark. Great first impression. The customer service tech I spoke with spent more than half an hour, most of which trying to upsell me on other things. I had repeatedly told her I wanted to just get my site back up and running and to have the auto-renewal back on, as it has been with the other company. Finally, after all that hassle, I asked to downgrade to a lower tier plan since the one I was paying for was a premium plan and this website does not need it. Again, waiting for another 15-20 minutes she told me to get "pricing". How do they not know what the pricing is? Finally, she came back with a price that seemed fair. I said "seemed" fair but only to find out I would have to pay a "one-time" fee for downgrading which essentially brought my total amount just about back to what the previous plan was. This place is horrible. They cheat and so much like a cable company, will do everything from exorbitant long waits on line to a lot of nonsense such as a "downgrade" fee to just cheat you out of your money. There must be so many other great options and I know I will start looking for them today. If you are looking for a website host, DO NOT use this company. Again, mine was switched without my doing. I would never have used them had it been my choice. Avoid at all cost. As a Veteran who served 30 years, it's appalling how people like this will do everything to cheat people. By the way, they have an "F" rating with the Better Business Bureau.
